Since 1987, we’ve built our reputation one square foot at a time — over 3,100 projects completed, more than 60% of our clients coming through referrals, and a written 5-year warranty behind every job we finish. We’re a fully licensed, insured, and bonded tile contractor (for all tile work) and bathroom remodeler serving Kitchener, Waterloo, and the surrounding region, and we manage every renovation from permits to final walkthrough. If you’re planning a bathroom renovation, a kitchen backsplash, or a flooring project anywhere in Waterloo Region, request your free, no-obligation quote today and speak directly with our team about your space.
- Why Us
Why Quality Installation Matters Most
The problem with the tile setting industry is, as witnessed in my over 39 years of experience, that there is virtually no oversight or inspections of tile setting. Every other trade has inspections, ESA for electrical, Building Inspectors for structural and Plumbing, but who ensures the quality and soundness of tile installations?
Every job is set by a licensed, bonded and insured tile setter with at least five years on the tools, trained to the standards I've refined since 1987. They test the subfloor before a single tile goes down, follow our methods at every stage, and answer to me for the finished result. My role is quality control on every project, and yes, I still set tile myself.
Virtually anyone can watch a video on tile setting or attend a Home Depot “how to set tile” seminar and with the purchase of some tools, start advertising as a tile setter. Zero oversight, no inspections, often no insurance or licensing. They set tiles on flexing or untreated subfloor, so it looks good when they’re done and they get paid. Six months to a year later, you start to see grout lines cracking and then tiles shifting and breaking. These same guys get a few jobs under their belt and start installing showers. A year or two later the shower floor and wall tiles are shifting, and grout is crumbling and I get called to fix another improper installation because they’re no longer in business. It’s expensive, inconvenient and disruptive in any home and can be easily avoided. How? Call me.
If for any reason they do not provide the level of quality and precision promised in their contract with you, we will correct the deficiency at no further cost. We adhere to the Better Business Bureau’s code of ethics and business conduct. We believe in transparency, honesty and integrity and providing the best in home services available anywhere. — James House
Trusted by Homeowners and Professionals
Tile Contractor consistently demonstrates the level of professionalism, reliability, and quality workmanship that aligns with the standards we expect from trusted businesses. Their team approaches each project with attention to detail, clear communication, and a commitment to delivering results that meet both client expectations and industry standards. From initial consultation to final execution, they maintain an organized and efficient workflow while prioritizing customer satisfaction. Their strong business practices and dedication to quality make them a dependable choice for residential renovations.
Better Business Bureau
A trusted business rating organization
- Our Client Say
Since 1987, 42 and counting 5 star reviews tells you something about us.
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42 Reviews
From concept to reality, the team turned my vision into a stunning, livable space. I couldn’t be happier with this!
- About Us
Design, function, fit and finish...
Finding a balance between, function, style and budget is key to successful renovations.
Bathrooms are not just places for us to wash up anymore, they are our personally styled little piece of heaven after a long day.
Kitchens are no longer just a place to prepare food, we gather there and enjoy the convenience and beauty of the space as it flows into the rest of your home.
At Tile Contractor, we listen to your ideas, design your vision to fit your space, then bring it to life.
Our Mission
Our mission is to help you define your ideas, craft a plan that incorporates everything you want and manage the project from start to completion. Whether it’s simply tiling a floor or shower to complete kitchen and bathroom Reno’s, we ensure detailed contracts, handle permits, trades and quality control at every stage, and provide you a written 5 year warranty. We are the gold standard in our field and we adhere to the business code of conduct as laid out by the BBB with an A+ rating.
Our Vision
Our vision is to provide vetted, highly skilled tradespeople who take pride in their work, are licensed and insured, bonded and most importantly, careful and respectful in your home during the renovations.
All trades we bond have been trained by James House, a 39 year veteran tile setter and licensed general contractor. Every tradesperson who works through Tile Contractor tests subfloors before tiling, completes a water leak test before tiling a shower base and many other important checks at each stage of your job to ensure 100% code compliance and peace of mind. Our vision is to provide a top quality renovation every time, no compromises.
Bathroom Remodeling In Kitchener & Waterloo
We’re one of the few bathroom remodelers in Kitchener-Waterloo that tests before we tile — not after. Every shower base and pan is water-tested for leaks before tile installation, and every subfloor is checked for flex and deflection first, because grout and tile failures almost always start underneath, not on the surface.
Waterloo Region has a lot of housing stock built well before current code — century homes in Old Westmount, Auditorium, Cherry Hill, and Central Frederick, and mid-century builds throughout Forest Heights, Westmount, and Stanley Park. These homes often have uneven subfloors, out-of-level walls, and plumbing that predates modern fixture standards. We plan around that reality rather than discovering it mid-project.
Our bathroom remodeling covers:
- Complete bathroom renovations — controlled demolition, full project coordination, finishing
- Waterproof shower builds, custom or prefab, with triple waterproof protection, shower niches, mitred seams, and linear drains
- Curbless (zero-threshold) and accessible shower design — a properly sloped linear drain keeps water contained without a raised curb, and we build in grab-bar blocking during construction so accessibility upgrades don’t require tearing the shower apart later
- Heated floor systems, with heat-reflective membrane and cable layout optimized for efficiency and longevity — heated floor circuits are wired with GFCI protection, as required
- Safety glass on all shower and tub enclosures, per Ontario Building Code
- Mechanical exhaust ventilation ducted to the exterior (not into the attic or crawl space) to control the moisture that causes mould and grout failure behind tile
Learn More About Our Bathroom Remodeling Services in Kitchener-Waterloo
Why Homeowners Across Waterloo & Kitchener Region Choose Us
James House started working with tile in Peterborough in 1983, studied architectural and art history and business administration, and learned traditional tile-setting technique from Italian tile setter Luigi Terrini. He opened his first company, Bathtubs From Heaven, in Ottawa in 1987. The name has changed since, but the standard hasn’t: a solid, square foundation produces tile work that holds up.
- 3,100+ projects completed since 1987
- 60%+ of clients referred by previous customers
- Written 5-year warranty on our work
- Licensed, insured, and bonded tradespeople, trained under our founder
- A+ Better Business Bureau rating, with full BBB standards compliance
- 40+ five-star Google reviews and counting
Tile Installation Services - 3100+ Contracting Projects
Tile work is where we started in 1983, and it’s still the foundation of everything we do. We install porcelain, ceramic, natural stone, marble, glass, mosaic, large-format, slate, and limestone tile — including complex custom patterns, herringbone and mixed-media layouts, and intricate mosaic work that most general contractors won’t attempt.
- Regular and epoxy grout systems, matched to the wear pattern of your space
- Custom mosaic and pattern work, including feature walls and niches
- Large-format tile installation, which requires a flat, levelled substrate — we always assess and correct the subfloor before a single tile goes down
- Bonded waterproofing membranes (not surface sealant) applied to substrate before tiling in any wet area, in line with current Ontario Building Code expectations for shower and tub enclosures
Learn More About Our Tile Installation Services in Kitchener-Waterloo
- Our Services
Explore Our Complete Flooring, Tile & Bathroom Renovation Services
Flooring Contractor - 39+ Years Of Experience
Our flooring work grows out of the same principle as our tile installations: the subfloor decides how long the finished floor lasts. We handle tile flooring, floor tile installation, and subfloor preparation and reinforcement for both bathrooms and kitchens, including:
- Subfloor and joist strengthening — testing for flex before it causes grout failure or cracked, loose tile down the line
- Sagging-beam lifting in older homes, a specialty most flooring contractors in the region don’t offer at all
- Porcelain and ceramic floor tile, natural stone flooring, and large-format floor tile installation
- Tile floor repair and replacement, including matching existing patterns in older homes
This matters most in areas with older or river-adjacent housing stock — Bridgeport (North, East, and West), the Grand River corridor, and Chicopee — where moisture management and subfloor condition need extra attention. It’s also relevant in newer growth areas like Doon South, where homes are recent but foundations are still settling.
Learn More About our subfloor joist strengthening Services in Kitchener-Waterloo
- How We Work
From initial consultation to finished project...
A clear line of communication, itemized and detailed contracts with specific brands and pricing specified, nothing is unclear or left to chance.
01. Initial Consultation
We begin by understanding your vision, creating a plan that fits your space and budget and provide you with an itemized, detailed cost breakdown contract proposal.
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02. Design & Planning
We provide a detailed design(s) that reflect your wants, needs and of course, building code compliance.
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03. Implementation
We provide only select, vetted, licenced, insured and bonded sub contractors and we manage every phase of your renovation to stay on time, on budget, while maintaining clear, open communication with you.
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04. Project Handover
Upon completion, we conduct a thorough inspection, making sure all details of your contract have been fulfilled. Rest assured that the job has been done properly as every job we do comes with a 5 year written warranty.
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We’ve been working hard to impress you. Start your renovation plans today
- Our Projects
Creative projects that define our style
Our portfolio showcases a diverse range of projects, from beautifully crafted residential spaces to functional and stylish condos and some exclusive commercial interiors.
We install all types of tile including porcelain, ceramic, natural stone, glass, mosaics, and custom patterns. Every installation is completed with precision to ensure a flawless and long-lasting finish.
Yes, all of our tile installations and bathroom renovations come with a 5-year workmanship warranty, giving you peace of mind and confidence in the quality of our work.
We carefully test and reinforce subfloors before installation to eliminate flexing — the leading cause of tile and grout failure. Our process ensures a solid foundation for long-term durability.
Absolutely. We manage full bathroom renovations from demolition to final installation, coordinating every step to deliver a seamless, high-quality result.
Yes, we specialize in custom waterproof shower systems with triple protection, as well as energy-efficient heated floor installations designed for comfort and longevity.
You can request a quote by filling out our contact form or calling us directly. Simply provide your project details, and we’ll get back to you with a consultation and estimate.
Still Looking For Answers ?
We will guide you through our design process, project specifications and cost estimate.
- POPULAR QUERIES